Terms and Conditions
Welcome to Real Hydro aka The Hydroponic Connection SF!
These Terms and Conditions govern your use of our website and the purchase of hydroponic equipment from Real Hydro. By accessing or using our website, you agree to be bound by these Terms.
1. Order Acceptance
Your placement of an order does not necessarily mean we have accepted it. We reserve the right, without prior notification, to limit the ordered quantity of any item, to refuse service to any customer, or to cancel an order.
2. Payment
We accept all major credit cards and various quick pay links. Payment must be received in full before your order is shipped.
3. Shipping
We will ship your order to the address provided at checkout. Shipping times may vary depending on your location and the items ordered. You will be responsible for any applicable shipping costs.
4. Returns and Refunds
We offer a 30-day return policy for unopened and unused items in their original packaging. A 15% restocking fee may apply to all returned items. We will not accept returns for opened, used, or damaged items.
To initiate a return, please contact our customer service team at (415) 824-9376 or hydroconnection@gmail.com
5. Warranty
We offer a limited warranty on all products from the manufacturer against manufacturing defects. This warranty does not cover damage caused by misuse, neglect, or improper installation.
6. Disclaimer of Warranties
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIM ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
7. Limitation of Liability
IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR PRODUCTS OR WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8. Intellectual Property
The content of our website, including all text, graphics, logos, and trademarks, is the property of Real Hydro and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or commercially exploit any of the content without our express written permission.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws and provisions.
10. Entire Agreement
These Terms constitute the entire agreement between you and us with respect to your use of our website and the purchase of hydroponic equipment.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
12. Changes to Terms
We reserve the right to change these Terms at any time. Your continued use of our website following any changes to the Terms constitutes your acceptance of those changes.
13. Contact Us
If you have any questions about these Terms, please contact us at (415) 824-9376 or hydroconnection@gmail.com
BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.